The Health Advantage Pty Ltd

Service Payment Protocol

  1. Where the client refers a worker to The Health Advantage, payment for the workers consultation/s are the responsibility of the Client as follows.
  2. When assessed as a “workplace injury” the first & all subsequent consultations will be invoiced in the following manner:
  3. On acceptance of a Workcover Claim and notification of Claim Number, The Health Advantage will invoice Workcover directly (please note: as a third party Workcover do NOT notify us of a claim number nor of acceptance or closure of a claim, it is the responsibility of the Client to notify us)
  4. Without a Workcover Claim Number ALL invoices for “workplace injuries” are to be paid by the Client
  5. Payment for invoices when a “workplace injury” claim is denied by Workcover remains the responsibility of the Client
  6. Payment of invoices submitted for consultations relating to a “workplace injury” after the closure of a claim are the responsibility of the Client
  7. When NOT assessed as a “Work Place Injury” the first consultation invoice must be paid by the Client. This is a Medicare requirement in that the worker is not entitled to a Medicare rebate if they are required to attend a specific Doctor by their employer. Any subsequent “non workplace injury” related consultations will be the responsibility of the worker.
  8. Any and all referrals made by the client for Health Surveillance, Statutory Medicals, Fitness to Work Assessments, Pre-Employment Medicals, Independent Medical Opinions, Fit Testing, Audiometries, Spirometries, Drug & Alcohol Testing and any other test that is requested by the client and fulfilled by THA.
  9. A Did Not Attend (DNA) fee is applied to all bookings where there is a failure to attend, this fee is the responsibility of the Client NOT the worker.
  10. A Cancellation fee is applied and invoiced where an appointment is cancelled by the client or the worker with less than 8 business hours notice. This cancellation fee remains the responsibility of the Client
  11. A Cancellation fee is applied and invoiced where an ON HOLD appointment is cancelled by the client or the worker with less than 16 business hours’ notice (48 hours). This cancellation fee remains the responsibility of the Client
  12. Cash Clients are to pay at time of booking prior to booking confirmation (please note: no change is given with cash payments however, EFTPOS and Direct Deposit facilities are available)
  13. Clients using a Purchase Order System are required to notify purchase order number at time of booking prior to booking confirmation


Please note: Our terms are strictly 30 days after end of month. If these payment terms are exceeded NO results

will be issued until the account is compliant.

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